Building State Capability: Evidence, Analysis, Action

Building State Capability: Evidence, Analysis, Action by Matt Andrews, Lant Pritchett, Michael Woolcock
2017 | ISBN: 0198747489 | English | 280 pages | PDF | 4 MB
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Software Process Improvement and Capability Determination

Antanas Mitasiunas, Terry Rout, Rory V. O'Connor, "Software Process Improvement and Capability Determination"
English | 2014 | ISBN: 3319130358 | PDF | pages: 294 | 7.7 mb
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Statistical Methods for Quality Assurance: Basics, Measurement, Control, Capability, and Improvement, Second Edition

Statistical Methods for Quality Assurance: Basics, Measurement, Control, Capability, and Improvement, Second Edition
Springer | Statistics | October 30, 2016 | ISBN-10: 0387791051 | 437 pages | pdf | 7.83 mb
Authors: Vardeman, Stephen B., Jobe, J. Marcus
Concise presentation
Emphasis on measurement issues critical to quality assurance
Coverage that gives insight to correct implementation of quality improvement methods
Online access to robust supporting materials, including R code for examples in the text and two sets of slides: one full set for lecture presentation and another with audio from a long-running and highly successful junior-level university course
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Facing Trajectories from School to Work: Towards a Capability-Friendly Youth Policy in Europe

Facing Trajectories from School to Work: Towards a Capability-Friendly Youth Policy in Europe By Hans-Uwe Otto, Roland Atzm├╝ller, Thierry Berthet
2015 | 408 Pages | ISBN: 3319114352 | PDF | 4 MB
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ITIL Intermediate Capability: OSA

ITIL Intermediate Capability: OSA
HDRips | MP4/AVC, ~500 kb/s | 1280x720 | Duration: 08:44:37 | English: AAC, 64 kb/s (2 ch) | 2.08 GB
Genre: Development / Programming / Software / IT / Job

As one of the Capability Modules in ITIL, Operational Support and Analysis (OSA) is one of the primary focuses for an IT service organization. The Service Desk/Help Desk is one of the prime points of contact with customers/end users, and Service Operation is where the services are delivered and supported for your company and your customers. This course helps prepare you to pass the associated Intermediate Level Exam for ITIL - OSA
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